Our service commitments

At First Trust Bank, we are dedicated to providing you with the highest possible customer service. As a valued customer, we strive to:

always identify ourselves when we talk to you,
be courteous and helpful at all times,
respond promptly to your requests,
meet agreed deadlines for the completion of your enquiry,
resolve any complaints swiftly and efficiently; and
either have the knowledge, authority and responsibility to deal with your enquiries, or will find a colleague who has.

How does our service measure up?

We aim to deliver the best quality of service to our customers. We've spent time building a relationship with you and we value your opinions on our financial products and services.

We welcome your feedback

We will use this to continue to develop our services for you. If our service does not meet your expectations, please let us know.

You can contact us:

in person - staff in your local branch are on hand to talk to you
by email – Complete our online form (we recommend that you avoid sending your account information via email)
by post – write to us at your local branch or to our head office, First Trust Bank, First Trust Centre, 92 Ann Street, Belfast BT1 3HH
by phone – phone 0845 6005 925 (9am-5pm, Monday to Friday)

First Trust Bank is a trademark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office, 4 Queen's Square, Belfast, BT1 3DJ. Registered Number, NI 18800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. First Trust Bank is covered by the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.

First Trust Bank subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any First Trust Bank branch or from the Lending Standards Board.

IMPORTANT: Before entering this site please take time to read our Site Legal Notice and Privacy Statement. By proceeding further you are deemed to have read and accepted our Site Legal Notice and Privacy Statement.

The information regarding the products and services contained on the following pages is intended only for the residents of Northern Ireland. If you are not a resident of Northern Ireland it may be unlawful for you to receive this information.