The AIB Corporate Banking Values

The AIB Corporate Banking Values

The AIB Corporate Banking Values have been part of our business since 2001. The Values are the cornerstone of our culture and behaviours and form the foundation to the success of our business.

The 8 Corporate Banking Values and the underlying behaviours are listed below:

Integrity and Honesty

We will...

• Let people around us know what is expected of them
• Do what we say we are going to do, when we say we are going to do it
• Act consistently with both customers and colleagues

Respect for the Individual

We will...

• Treat others the way we would like to be treated ourselves
• Consider the impact of our actions on the thoughts and feelings of others
• Pro-actively seek feedback on our performance and act upon it

Openness

We will...

• Communicate business priorities clearly
• Share information and knowledge that will enable us to deliver for our customers
• Be direct and straight forward with one another

Innovation/Creativity

We will...

• Challenge the way things are done
• Welcome change and new ideas
• Pro-actively seek new ways of serving customers better

Teamwork

We will...

• Work as one team to exceed the expectations of our customers
• Give credit where credit is due
• Recognise, and play to, the different strengths of people within our teams

Commitment

We will...

• Pay close attention to detail and getting things right first time
• Go the extra mile for our customers and colleagues
• Develop ourselves and those around us

Customer Focus

We will...

• Place customers at the centre of everything we do
• Do what it takes to exceed customer expectations
• Work as one team for the benefit of our customers

Organisational Learning

We will...

• Proactively share all knowledge (explicit and tacit) and information across our Business Units
• Show flexibility with our movement across Business Units
• Create a culture of coaching, by coaching!

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